Customer Service Excellence Workshops
Service Excellence Education
Service Excellence Program
- Frontline Management February 20
- First of 6 Customer Service Fundamentals February 27
Preferred Rates for Members & Early Bird Rates
Customer service education is a proven element of building a customer base and customer/employee retention. By investing in customer service training, employers have gained huge returns. The Gibsons Communications Partnership will be hosting one-day customer service training throughout 2008 commencing with:
Frontline Management Solutions
Presented by a Master Trainer February 20
Managers who have taken this course say:
"Excellent course for learning and reviewing essential management skills."
"No manager is complete without this course."
Managers who have taken this course report improving their skills:
- Coaching staff; Empowering and rewarding staff
- Hiring and effectively orienting new employees
- Managing change and assessing needs
SuperHost® Fundamentals
2008 Sessions — Presented by Experienced Business Trainers
- February 27
- April 9
- May 7
- June 11
- September 24
- November 5
Those who have taken this course say:
"This workshop really brought our business together and helped the staff realize that customer service is the most important aspect of any business."
"It was interesting to hear different perspectives because each of us saw each situation differently, as will our customers see each situation differently." (Store Owner Nov 14th, Gibsons)
Those who have taken this course report improving their skills:
- Handling customer concerns
- The power of listening & making conversation
- The importance of favourable first impressions
Bob Hoy of MarketPlace IGA has invested in ongoing customer service training for himself and his 110 employees. "I doubled my bottom line by training all my employees and managers. We have built a culture (of customer service). I don't have an employee crunch and have reduced turnover and overheads."
Long thought of as the Cadillac of customer service education, the internationally recognized SuperHost® program is an affordable opportunity for small business employee training.
Workshops are from 9am to 4pm
Registration: Email gibsonsbcchamber@telus.net or
Call Lisa at 604-886-2325 or Kim at 604-741-5953 (Cell)